Q & A

Welcome contact us for your doubts. Our team will answer you as soon as possible.

Q:

Where to buy i Health Diary?

a. Company partners are welcomed to cooperate by OEM/ODM model also with a back-end platform for development. Contact sales at mignon@eser.com.tw

b. Consumers could contact sales directly or use website contacts for any query.

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Q:

Is there warranty for i Health Diary?

It is guaranteed that first year for free replacement and second year for repair.

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Q:

Why there is test interval for usage?

It is designed to have test interval of 5 minutes to secure sensor temperature back to normal temperature securing next test reliability.

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Q:

Why result doesn't show up after waiting over 1 minute? Or error message shows up like "There is something wrong with the test, please try again"?

a. Normally it is caused by pressing down sensor in the finger clip. Please insert finger straight to the end of finger clip and don’t press down the sensor. It will function well.

b. Please shut down device and wait for 5 minutes to retry or change other person to test.

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Q:

APP shows finger temperature is too low?

a. Please wait for 30 minutes after washing hands, shower or exercise.


b. People whose peripheral circulation is poor, please put fingers on the neck pulse to warm up naturally for 15 seconds then measure. If finger temperature is still too low, please warm up finger for another 15 seconds.


c. When device is hot, relatively finger temperature will be too low. During multiple testing, recommend to have 10 minutes’ interval.

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Q:

Not able to complete pairing?

a. Please cancel pairing of original device and re-pair it again.


b. Please reopen the device.


c. It is not allowed to use device while charging.

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Q:

Does it require to do Bluetooth pairing every time?

No, after first time pairing, it will automatically pair afterwards.

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Q:

How long does i Health Diary need to charge? How long will it take?

When electricity is lower to 30%, it needs to be charged. Product has charge protection design. When product is charged to 100%, it will automatically power off. When power light extinguishes, means the charge is complete.

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Q:

How long it lasts for i Health Diary’s standby time? What is consumption of each test?

When electricity is lower to 30%, it needs to be charged. Product has charge protection design. When product is charged to 100%, it will automatically power off. When power light extinguishes, means the charge is complete.

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Q:

How to store measurement data?

i Health Diary itself doesn't provide display and storage function. All readings will be obtained from APP on personal mobile phone or tablet. All records can be exported and shared.

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Q:

Language systems?

APPs currently offer Traditional Chinese, Simplified Chinese, English, Japanese, Dutch, French, German, Spanish, Arabic; and will continue to add on multiple languages.

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Q:

Is there any consumable needed for i Health Diary?

It requires no consumables.

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Q:

How long it takes for each test?

Test time is around 60 seconds.

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Q:

i Health Diary’s Bluetooth pairing?

i Health Diary contains BT 4.0. Just open smart phones or tablets’ Bluetooth function and finish Bluetooth pairing via APP.

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Q:

How many people can use same one unit of i Health Diary?

There is no user amount limitation. All users just download its APP and register personal account for usage. Measurement data can be shared with family, friends or doctors to check history record and export data.

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Q:

How does i Health Diary detect and its accuracy?

i Health Diary is a noninvasive, innovative product, emphasizing monitoring is more important than the measurement, the trend is more important than the value. Sensors are adopted directly for any finger sensing blood oxygen, pulse and then full penetration of infrared measurement to measure blood flow velocity, hemoglobin coupled with user's personal basic parameters (age, height, weight, etc...). Finally, together with patent algorithm to calculate blood glucose similarity, one minute to show health data. According to the Error Clark's Grid, verify its similarity up to 87.56%.

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Q:

How about its comparison to normal glucose meter?

It cannot be compared with glucose meter directly. Traditional glucose meter takes fingertip blood sample for comparison and i Health Diary takes venous whole blood for calculation. Two ways are totally different measurements.

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Q:

Is there any medical certification for the product?

I. i Health Diary is a health electronics product. It has certificate of NCC and electronics CE, not a medical device. All detection data can be reference for health management, not for replacement of professional diagnosis, treatment or advice.

II. GlucoGenius - Medical CE is estimated to obtain in DEC 2019 (showing glucose only); following 6 - 12 months to obtain ASEAN and AU certificate. After getting medical CE class II, follow to apply for FDA class II. It will take about another 6 - 12 months to complete.

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TEL:+886-2 29101990

FAX:+886-2-29101940

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